If you want to use your website to send form mail, like submissions to a contact us form, you’ll need to connect to our mail relay server.
Sending mail through other providers isn’t allowed, so you’ll need to use the following settings:
Port: 25 SMTP Authentication: False or none SSL or Secure Connection: None Server or Host: The relay server you need to use depends on the type of hosting and script you use. What type of hosting account do I have?
I spent 4.5 hours on 3 phone calls with godaddy trying to proof why this isn’t working.
The last guy who seemed competent to me, ended up copying and pasting the code from the Jfmconsulting website (which is working) into the Jayjordanfarber website, and it then went through.
Proofing that there is something wrong with the code being produced for jayjordanfarber.com.
GoDaddy is to hosting as Wordpress is to website building. GoDaddy is usually the problem. I see this all the time with new clients. Setting up an email form is not hard or complicated, especially for a competent hosting service. If the problem truly was in Sparkle’s code, a competent hoster could tell you exactly why.
There are three components to hosting;
Website
Email
Domain
All three have to be in sync to work.
GoDaddy sites are notorious for scoring low in Mail Tester due to their back-end configuration and reputation as a spam hoster. With a score of 2.6 your email will be blocked by nearly all spam software. Until you get a score of 9-10 you’re wasting time with everything else. One of the reasons for a low score is a lack of a SSL certificate.
Good news is you’re still in the early phase of your site. This is the best time to move to a good hosting service.
The Next thing will be asking you and the community for is Competent hosting services, which is why I bought your app and am rebulding my websites in the first place.
I later tried another computer and it worked.
Went back to my Main CPU and it is now working as well.
Part of my great frustration is not knowing if it’s the App a bug, the Hosting service, that is causing my issues.
We’'ll go with mostly the hosting service for the moment.
Sparkle’s mail sending code is not at fault. Mail going through with one domain is proof it works.
Mail goes through with one domain and not the other most likely due to an incorrect SPF or DKIM configuration on the domain, which the mail-tester.com report is most likely to be showing. Everybody has spam filters, including for internal email.
And, surprise!, GoDaddy support is clueless.
Now please do what you have to fix that score, and mail will work.