Implementing live chat feature

Hi guys,

Any advice for implementing live chat feature in a website. Any recommendations?

Thank you

Hi @mccauld
Facebook Messenger is pretty simple to install, but there are a myriad of third-party ones out there where they just get you to place a snippet of code (via the Embed) into Sparkle for it to work.

Thank you. That’s great. I will try messenger and see how I get on

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Hi !

I have installed Tawk.to’s live chat on my website, it integrates very well with Sparkle using a simple embed as suggested by @FlaminFig . It is customizable (design, automatic responder, online/away/offline mode, etc…) but I find their website really not intuitive.

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You can use Crisp Chat. https://app.crisp.chat
Create your widget on their site and generate an HTML embed link. Then embed it in Sparkle. It has a mobile app so you can follow up on chats.

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Hi thanks guys,
Tawk to instructs me to “Add it to your site’s HTML pages just before the tag”

Will embed automatically do this?

Hi !

You just need to use the “embed” function and paste the entire code into it. It is requested to embed it in the <head> of the page, which normally requires us to purchase development tools, but it works very well without them using the “embed” function included in Sparkle. :blush: