Hi all, been using Sparkle for a couple of years and love it, but suddenly I have a problem, my contact form has stopped functioning after working perfectly for a few years. Very strange. My web host (1and1.co.uk) notified me they were no longer supporting php5 and that I needed to do something about it. Their website allows me to select php7.4, which I have done, but I cannot get the contact form to send the emails to me. Any ideas? I have fiddled about a bit (lethal that) and am also asking, do I save the contact form as an html or a php?
I am not very techie wise, so any help in plain English much appreciated.
The contact form thank you page needs to be PHP, that’s where the email sending is happening.
It sounds like 1&1 changed their infrastructure for the PHP switch (Sparkle works fine with PHP 7.x), it is possible that they changed the email setup as well.
I am completely frustrated, I still cannot get the contact form to function. I completely deleted my old form, which worked perfectly until recently, designed a new one and uploaded it. As far as I can recall I have used all the same parameters, but clicking on the send button does nothing, I now don’t even get a response from the ‘Thank You’ page.
I have set the selector at my host tp php 7.4 for the website.
Ok time for details then. What’s the address of the form? Can you share a screenshot of the settings? Privately at feedback@sparkleapp.com if you prefer.
That’s CMD-shift-3 for the whole screen, CMD-shift-4 for a selection, CMD-shift-5 (mojave and later) for the new screenshot UI. Adding CTRL on the first two places the screenshot on the clipboard, without places it on the desktop.
I have noticed that when copying and pasting a form (or duplicating a form page) it does not bring along the elements collected. They have to be checked off again. Is this by design?
Another possible issue is with validation. If the user selects a field that requires validation but enters nothing (has to click in the field), then goes to another field and types something, the form can be sent without all required validation fields actually containing any text.
Hi All, I’ve just downloaded the free version of Sparkle to see what its like. It looks like just what I need so I’m about to get Sparkle Basic. My concern is the ‘Contact Form’. I’m reading in this post that there were problems with the ‘Contact Form’. Has that been sorted? I don’t know ‘code’ and my site has been with Sandvox for years but now their ‘contact form’ is not working, so I have to start again. I’d really appreciate a guiding hand. Many thanks,
Hi Terri. Just a note to let you know that I recently abandoned Sandvox and switched to Sparkle. I never knew how awful Sandbox was until I made the switch. With any operating system above Mojave, Sandvox could not make a slide show. And it handled images terribly. Sparkle is wonderful. I hope it solves your issue.
Hi Howard,
Thanks so much for responding! I wasn’t expecting anyone so soon because this is an old topic. It’s reassuring that you’ve moved from Sandvox to Sparkle. I’m nervous to start leaning another program but I’m sure it’ll be okay. (very senior semi-retired lady musician). My Sandvox site is still up but the contact form doesn’t work and I’m about to play a jazz festival! Re Sparkle’s contact form. Do I have to copy and drop it on the page and then fill in the information? I’m with 1&1. Thanks.
