That is strange about the Apple Store?
When purchasing off the Sparkle website the licence is for the Sparkle app that you download. The license won’t work with the Apple Store.
So when you click Sparkle (top left) you don’t see “Your License”?
I remember that is where I placed my license and Sparkle was unlocked to the Pro version.
The Sparkle file on the local drive won’t disappear if you delete the present Sparkle app form the local drive, and then go back to the Sparkle website and download and with the new download try again “Sparkle / Your License”. See how you go…
@duncan will be back online in the next 2-3 hours so I’m sure he’ll be here to help.
@Chris
Hello.
Question: Did you download the free version from the Mac App Store?
Sparkle from the app store and Sparkle from the website are identical in features, but they use two different license models.
So you can’t enter a serial number from the Sparkle website into the Mac App Store version.
What you have to do then is this:
Delete Sparkle app from your Applications folder on your Mac and then download the version from the website. Then you should be able to enter the serial number / license.
At any time has your client downloaded the Sparkle app from the Apple Store?
If it is doing what you say I would delete it from the local drive and go back to the Sparkle site and download another new free version…
As you have found out, the issue is there are two versions of Sparkle, one for the AppStore and one for licenses from our website. They’re identical, except for the unlocking part.
As an aside, anything urgent should go to our feedback@sparkleapp.com email, which we are constantly monitoring.